WAPDA issues clarification on billing, meters, load-shedding complaints

WAPDA load-shedding
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ISLAMABAD (Kashmir English): The Water and Power Development Authority (WAPDA) has clarified that it has had no role in electricity distribution, billing, load-shedding, or maintenance of distribution infrastructure for nearly two decades.

In a post on X, the chairman of the authority, Lt Gen (retd) Saeed, said that since the unbundling of WAPDA, which began in 1997 and was completed in 2007, all Area Electricity Boards were converted into Distribution Companies (DISCOs) and placed under the Power Division of the Ministry of Energy, alongside the National Transmission and Dispatch Company (NTDC), now known as the National Grid Company (NGC).

“During the same year, WAPDA was placed under the Ministry of Water Resources and assigned responsibility for the strategic management of water resources, construction of dams and reservoirs, hydropower projects, canals, and major water supply schemes,” he said.

The WAPDA chairman further stated that for almost two decades, the power authority has had no role in the supply of electricity, cost recovery, or maintenance of electricity distribution infrastructure.

The authority stated that electricity generated by WAPDA-operated hydropower stations is supplied in bulk to the national grid, after which WAPDA has no role in transmission, distribution, billing, cost recovery, or maintenance of the electricity supply network.

“Despite the passage of two decades, the organization continues to receive complaints and correspondence regarding electricity bills, load shedding, infrastructure faults, transformers, and billing issues,” he wrote.

Lt Gen (retd) Saeed said he is writing this clarification to raise public awareness and help consumers direct their complaints to the relevant authorities.

He advised citizens facing issues related to electricity distribution, billing, transformers, meters, solar net metering, or local power infrastructure to contact their respective distribution companies instead of WAPDA.

The official noted that approaching the wrong institution often delays the resolution of urgent complaints and causes unnecessary inconvenience for consumers seeking assistance.

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