LAHORE (Kashmir English): Punjab Safe City has rolled out a specialised counselling service to support individuals facing mental distress.
The new facility is accessible via the Punjab Emergency Helpline 15. Individuals facing stress, hopelessness, or suicidal thoughts can dial 15 and press 7 to connect, according to the officials.
Upon receiving a call, Safe City ensures immediate contact between affected citizen and trained psychologist. Through conference calls, individual-in-distress receives instant counselling from experts and specialised psychologists.
Safe City spokesperson
According to the Safe City spokesperson, timely counselling is helping save precious lives.
Last year, the helpline received 2,327 calls related to mental distress and suicidal tendencies. Of these, 2,269 individuals were provided prompt counselling and assistance, preventing potential incidents.
The success rate of the counselling service via Emergency Helpline 15 has been recorded at 98 percent. The calls received, 56 percent were from men and 44 percent from women.
