ISLAMABAD (Kashmir English): Changan Pakistan has temporarily suspended vehicle bookings, invoicing, dispatches, and deliveries from July 1 to 15 as part of an upgrade to its Enterprise Resource Planning (ERP) system, the company announced.
The upgrade of the system is aimed at making it faster and more efficient in the future. It is responsible for handling customer bookings, vehicle production, inventory, invoicing, deliveries, and dealer operations.
The announcement has added to the concerns among customers who were already experiencing longer than the promised delivery time.
Several customers have claimed they had been assured that their vehicles would be delivered within 60 days, but were later informed that their vehicles had not yet entered the production phase, despite the expected delivery date approaching
Some customers also alleged that dealership representatives stopped responding to repeated inquiries about their booking status.
Are Changan bookings canceled?
The car manufacturers said that it has not cancelled any bookings but only paused invoicing, dispatches, and deliveries for around two weeks.
However, the suspension could further extend waiting times for customers whose deliveries were already delayed.
Changan has advised customers to remain in contact with their respective dealerships for updated delivery schedules.
