ISLAMABAD (Kashmir English): Over 2.5 million customers of Easypaisa in Pakistan are unable to log in to their accounts due to a service outage since this morning.
Reports confirm that all basic accounts are impacted due to a server outage, but neither retailers’ nor vendors’ accounts have faced any problem in getting logged in to their respective accounts.
Customers also complained about not logging in to the account after punching in the correct PIN. Biometric authentication and even finger scanning are also said to be malfunctioning. Easypaisa spokesperson has also confirmed these outages that have been reported by some users since morning.
The spokesperson has stated that technical teams are busy rectifying the service issues at their earliest and hope to restore service for all its users shortly.
🚨بریکنگ:
ایزی پیسہ نے سروسز میں تعطل کی تصدیق کردی
اسلام آباد: ایزی پیسہ نے ملک بھر سے صارفین کی جانب سے موصول ہونے والی شکایات کے بعد سروسز میں تکنیکی خرابی اور تعطل کی باضابطہ تصدیق کردی ہے۔
کمپنی نے اپنے سوشل میڈیا بیان میں کہا ہے کہ بعض صارفین کو وقفے وقفے سے سروسز کے… pic.twitter.com/n6Vc27K5WL
— Basit Alvi (@bpk69) June 11, 2026
The reason for the outage hasn’t been disclosed, and the time for restoration of service is unknown. The system outage will not allow any users to log in to their accounts and transact funds through the mobile app, but Easypaisa has assured that once all issue get resolved, they will keep the users updated about the service.
Elsewhere, it is being said that the sale of a controlling stake in Easypaisa Bank by Norwegian firm Telenor ASA is currently being explored by the bank. This sale, if materialized, will mark the full withdrawal of Telenor from Pakistan, where it has operated for more than two decades.
