ISLAMABAD (Kashmir English): National Database and Registration Authority (NADRA) has shed light on citizens’ queries regarding the recovery of their old Pak ID accounts where their CNIC numbers are already in the mobile application.
Users can face a problem during the registration process in the Pak ID App of “Your CNIC is already registered with another account.
While registering in the Pak ID App, users may face the problem of “Your CNIC is already registered with another account,” according to NADRA.
The authority has urged citizens not to open new accounts but to access their old ones.
The users need to log into the Pak ID app on their mobile device, type their CNIC number on the login screen of the app, and click the “Forgot Password” button.
They will then need to enter their registered email address to receive a two-factor authentication (2FA) code.
Once the user has entered the verification code, they must then have to undergo biometric verification to validate his/her identity. On successful completion, they will be able to access their existing Pak ID accounts.
The Pak ID app is available for accessing a variety of NADRA services such as CNIC renewal, modification, replacement, and other identity-related applications. Citizens who are still facing problems logging in or registering may call 1777 for further assistance from NADRA.
