ISLAMABAD (Kashmir English): Directorate General of Immigration & Passports, Ministry of Interior has introduced a digital system to monitor passport applications, printing and operational performance, said the officials on Monday.
Under the initiative, a dedicated 24-hour monitoring room has been set up at the Passport Department’s headquarters in Islamabad on the directives of the Director General, Mustafa Jamal Qazi
According to the officials, the system is powered by a digital integrated dashboard that will allow real-time monitoring and evaluation of daily operations, both within Pakistan and abroad.
Oversight of passport processing
The initiative enables end-to-end oversight of the passport processing, from the submission of applications to final delivery.
Officials said the mechanism would help improve transparency, efficiency and service delivery.
The monitoring system will also automatically report overcrowding at passport offices, allowing administrators to respond more quickly to pressure points in public service.
In addition, staff performance, passport printing operations, backlog and machinery status will be tracked through the Network Management System.
The DG hoped that the system would significantly improve the department’s performance. He said citizen turnout and staff efficiency across all passport offices would now be monitored centrally, and that a mechanism had been introduced to ensure immediate resolution of issues once identified.
