MUZAFFARABAD (Kashmir English): The University of Azad Jammu and Kashmir (UAJK), Muzaffarabad, has established dedicated ‘complaint cells‘ across all its campuses in a step toward enhancing institutional responsiveness.
As per the details, the complaint cells will be available not only for students, faculty, and staff but also for parents and guardians of students, alumni, and the general public.
This step was taken on the special directions of Vice Chancellor Prof. Dr. Syed Nadeem Haider Bukhari. The initiative also includes the formation of a Central Secretariat at the Vice Chancellor’s Office, City Campus, Muzaffarabad.
By creating this open and accessible channel of communication, UAJK is reinforcing its commitment to a culture of transparency, accountability, and service, the university statement reads.
With the inclusion of this, individuals can now directly submit their complaints or suggestions to the Vice Chancellor via email at complaints@ajku.edu.pk.
According to the varsity administration, each complaint must include essential particulars such as the complainant’s name, CNIC number, and contact information.
“While original details are required for verification, the identity of the complainant will be kept strictly confidential to ensure a fearless reporting environment,” it said.
For added convenience, complaint boxes have been installed at the VC Office, City Campus, and all other UAJK campuses. These boxes are easily accessible to students, employees, parents, and members of the public wishing to share their feedback or raise any issues, the university said.
Vice Chancellor Prof. Dr. Syed Nadeem Haider Bukhari emphasized that the university’s governance model is rooted in inclusivity and responsiveness.
This initiative marks another milestone in UAJK’s ongoing efforts to promote academic excellence, student well-being, and a supportive, collaborative environment for all. The university administration encourages the responsible use of this complaint mechanism as a vital tool for institutional growth and continuous improvement.
